Terms & Conditions

These terms and conditions on which we supply any provision of service or goods from Spartan Campers to the
customer.

DEFINITIONS AND INTERPRETATIONS

1.1 That are within the Terms and Conditions, unless otherwise outlined or another context is required:
1.2 ‘Spartan Campers’ refers to the company that provides the service of campervan conversions, services and
sales. Spartan Campers limited, Unit 4, The Arches Industrial Estate, Coventry, CV1 3JQ. Telephone: +44 (0)
2477052910 email: enquiries@spartancampers.uk.
1.3 Definitions “we”, “us” “our” are referring to Spartan Campers, “you”, “Yours”, “customer” is referring to the
person who is purchasing the service.
1.4 “Materials”, means any materials, products parts used to undertake the agreed service.
1.5 “Working Agreement Contract” is the agreement that is signed by Spartan Campers and the customer at the
time when the specific work is stated and agreed to be carried out by Spartan Campers which is subject to these
Terms and conditions.
1.6 “Service” refers to the work being undertaken as agreed in the written agreement.  The “Products” are the
parts produced or used to undertake the service.
1.7 The “Working Agreement Period” This is the time from both parties signing the Working Agreement Contract
to the ending or completion of the service agreed.

SPARTAN CAMPER’S PRODUCTS

2.1 The product may differ slightly from their pictures. The pictures on our website, and social media platforms
are for illustrative purposes only. Some of our pictures are Campervan conversions that are bespoke to the
customer and may differ from our standard conversions.
2.2 Minor changes to the product may be needed and this could be because; we have needed a change in
supplier, there are changes in the products material made by the supplier or to make a minor adjustment in order
for the design to be more practical or efficient. Should this be required during your order agreement period, we
will discuss these changes where possible.

QUOTATIONS

3.1 Any costs, quantities and manufacturing time stated to the customer prior to the Working Agreement
Contract, are classed as commercial estimations and are not binding to Spartan Campers. We will, however,
make reasonable efforts to achieve these.
3.2 Any quotation given by Spartan Campers are valid for a period of 14 days.

3.3 Spartan Campers reserves the right to increase the quotation in the event that there is an increase in; third
party materials, taxation, inflationary costs or if the customer requests a variation in the work previously quoted
for.

RESTRICTIONS AND ASSUMPTIONS

4.1 Spartan Campers assumes that the information, measurements and facts provided by you are accurate and
true. We will not accept liability for parts of the service that rely on these. We are responsible for any
measurement that are undertaken by Spartan Campers technicians.

WORKING AGREEMENT CONTRACT

5.1 A Working Agreement Contract will be drawn up following a consultation appointment with the customer.
5.2 Spartan Campers and the customer will only enter into a legally binding contract on the date the Working
Agreement contract is signed by both parties and a 10% of the total cost on a custom build, or £1,000 on a stock
van, as a non-refundable deposit has been paid by the customer.
5.3 By signing the Working Agreement contract you are agreeing to the job list and these terms and conditions.
A copy of this Working Agreement will be retained by Spartan Campers and a copy given to the customer.
5.4 Spartan Campers will only carry out work listed in the Working Agreement Contract and will not carry out any
additional work not listed. Should further Work be required or requested a new Working Agreement Contract will
be produced. The new contract will be legally binding when both the customer and Spartan Campers have
signed the new agreement.
5.5 A new working agreement will be required if there are any significant changes to the current Written
Agreement, in which services and/or build specification differ from what is already stated in the previously signed
agreement. This will also be required if when the build has begun, it becomes apparent that amount of service or
type of service that is stated in the Written Agreement is different, and we could not have reasonably foreseen
this work prior to beginning the build.
5.6 Personal information will be required for Spartan Campers to process your order/service such as name,
address, contact number and email address. If we do not receive this in a reasonable time or it is incomplete or
incorrect, we will either end the contract or there will be an additional cost to compensate for the extra
administration work required.
5.7 It is the customer’s responsibility to fully check the Working Agreement and ensure that you understand and
are happy with all aspects of the job list. Once this is signed and work has begun by Spartan Campers this is not
cancellable.
5.8 The completion of the Written Agreement will occur when the work outline in the written Agreement has been
completed. All money owed has been paid and cleared and the vehicle has left Spartan Campers premises.

RIGHTS TO AMEND TERMS AND CONDITIONS OF THE CONTRACT

6.1 We will amend terms and condition of the Working Agreement Contract if needed to comply with changes in
the law or in regulation that apply to the service being undertaken.
6.2 We will amend the terms and conditions of the Working Agreement Contract if there are any errors or
omissions. This will be undertaken if this is minor and does not affect the contract.
6.3 Should Spartan Campers need to amend the terms and conditions for the above reasons, we will contact the
customer to inform you of such changes.

MATERIALS USED FOR THE CONVERSION

7.1 We will purchase materials and products for use to provide the service to the customer agreed in the
Working Agreement Contract.
7.2 Some of the materials during manufacturing may have inherent imperfections or variations. Wherever
possible we will remove imperfections from our products or inform you if there is a variation in colour or style.
This will not affect Spartan Campers obligation to provide products that are of satisfactory quality or make a
product not fit for purpose.
7.3 Should the customer wish to supply any products, materials or use of specific products for the service
outlined in the Working Agreement Contract, and such goods, products or materials are those that Spartan
Campers have not previously tested or have advised against the use of, Spartan Campers are not liable for the
satisfactory quality or fit for purpose to which they are used.
7.4 Spartan Campers will not use any material or products requested by the customer that they know could be a
risk to the vehicle, human life or do not comply with any laws, rules or regulation that apply to the service being
undertaken.

PRICING AND PAYMENTS

8.1 All pricing is in GBP and are subject to VAT at the current rate. The prices and conditions are correct at time
of print. If we do discover an error, we will inform you as soon as possible when your order is placed.
8.2 Should the rate of VAT change between your order date and the date the service is completed we will adjust
the rate of VAT you pay accordingly. If you have already paid for the product/service in full before the change in
VAT rate no change will be made.
8.3 Spartan Campers aim to keep prices up to date however, some circumstances maybe out of our control and
can mean prices change. The quote given is accurate at the time given however, prices are subject to change up
until the final payment. The prices and delivery time are not binding to Spartan Campers.
8.4 Should any changes become apparent we will contact you as soon as possible to discuss the cost and build
time. Should the customer want to cancel the build due to changes in cost or build time, this will be viewed as
breaking the Working Agreement Contract and clause 14 (right to Terminate Working Agreement Contract) will
be applied.
8.5 A £50 refundable deposit is required to secure your build slot or secure stock van purchase.
8.6 For stock vans a £1,000 non-refundable deposit is required once the working agreement contract is signed,
this will include the £50 deposit paid at time of booking. This must be completed within 7 days of the initial £50
refundable deposit.
8.7 For custom builds a 10% non-refundable deposit is required once the working agreement contract is signed
and vehicle sourced, this will include the £50 deposit paid at time of booking your build slot.
8.8 The final balance will be due on completion of the conversion and prior to collection. The customer is able to
view the converted vehicle however, all remaining funds must have cleared with Spartan Campers before the
vehicle can leave the premises.
8.9 It is important that required payments are paid on time in order to prevent suspension of the build. These will
be outlined and agreed in your written agreement. If the amount due is not paid on time and you do not make a
payment 48 hours following a reminder from us, we will need to suspend the build until you have paid the
outstanding amount.

CANCELLATIONS

9.1 Spartan Campers reserves the rights to cancel any order. All products and services are subject to
availability.
9.2 Should you need to cancel the Campervan conversion following booking of your build slot and prior to the
working agreement contract being signed the £50 refundable deposit will be refunded by Spartan Campers.
9.3 On commencing the build, cancellation is not possible due to the bespoke nature of the build. Should this be
required, this will be viewed as breaking the Working Agreement Contract and will be classed as termination of
contract and proceed as outline in clause

PERSONAL CUSTOMER VEHICLE PREPARATION

10.1 The customer must remove any items from the area in the vehicle where the service is required by the
confirmed build slot, and ensure the vehicle is watertight and rust free as much as possible.
10.2 The customer must remove any items/furniture in the vehicle before the confirmed build slot that you wish
to retain that do not form part of the conversion. Any items/furniture that is required to be removed to provide the
service that has been left in the vehicle will be disposed of Spartan Campers.
10.3 Access to the vehicle will be provided at the agreed build slot date and time for Spartan Campers to
undertake the service agreed.
10.4 The customer must ensure that the vehicle is sufficiently insured against loss or theft.

COMMENCEMENT OF SERVICE

11.1 Once the service has begun, an approximate finish date will be given. This is an estimated date and is
subject to change should factors out of our control occur. This could include change in suppliers’ timings,
increase in third part costings or if you requested any further changes.
11.2 We are not responsible for delays outside of our control. In the event of a delay, we will contact you and let
you know and will try to minimise this where possible.
11.3 We may need to suspend the service if we need to deal with any technical problems or minor technical
changes, should there be a change in relevant law or regulations or we need to make changes to the product
request by you or notified by us.
11.4 We will contact you to tell you we will be suspending the service unless the problem is urgent or an
emergency.
11.5 Should a new Written Agreement be required through changes in product, and the materials required are
not available to continue the build, the service will be suspended. Spartan Campers are not responsible to store
your vehicle for the duration of the wait and a new build date may need to be rearranged.

COLLECTION

12.1 Following completion of the build and payment has been received by Spartan Campers, you will be
required to collect your vehicle during working hours and weekends by appointment only.

CONVERSION WARRANTY

13.1 All full conversion built by Spartan Campers come with a 12 months warranty provided by Spartan
Campers.
13.2 The warranty does not include: damage or fault due to unreasonable use of the Campervan or modification
made by you or a third party.
13.3 Should any fault or damage to the campervan be due to customer error we will facilitate in the repair of the
product and advise the customer of the charge with such service.
13.4 All faults must be reported to Spartan Campers immediately firstly by email to
warranty@spartancampers.uk. Proof of damage and photos along with part numbers/code may been required.
The vehicle maybe required to be returned to Spartan Campers at the next available date/time for assessment.
Continued use when a fault has been identified could result in invalidating your warranty.
13.5 We will aim to rectify any warranty issues within a reasonable timeframe. In which the Campervan will be
booked into a slot.
13.6 Where parts used in the conversion are covered by manufactures warranties, we will support in liaising with
the Manufactures to support in a repair or replacement.  Spartan Campers are not liable for any part that
manufactures state is not covered by their warranties or if they feel the fault or damage is caused by error.
13.7 Post the 12 months warranty Spartan Campers are able to facilitate any repairs and fault checks and will
charge accordingly.

RIGHTS TO TERMINATE THE WORKING AGREEMENT CONTRACT

14.1 Spartan Campers has the right to terminate the Working Agreement contract if this is broken. You will be
notified in writing.
14.2 This will be if;
a) You do not make any payment to us at the required time and within 48 hours following your reminder
of overdue payment.
b) You do not provide us with the information that is required to provide the product or services within a
reasonable time asked,
c) You do not make a final decision required to order the products needed in time for the build. At
Spartan Campers discretion, this time slot can be changed.
d) You choose to cancel the build after the conversion has begun at the agreed time slot date/time.
e) You do not agree with change in cost or build time that have become apparent due to third party
companies.
f) You request a service that does not apply with English law, rule or regulation set out for such service.
14.3 If the Working Agreement Contract is terminated, Spartan Campers reserves the right to deduct or charge
you reasonable compensation for costs which have incurred as a result of breaking the Written Agreement
Contract.

SUBCONTRACTING

15.1 Spartan Campers may sub-contract or delegate part of or all the service provided but will continue to be
responsible for the performance of the service and obligations under the Working Agreement Contract.

LIABILITY

16.1 Spartan Campers will not be liable to the customer in respect of any loss arising out of events beyond our
control.
16.2 Should in the unlikely event any damage be caused to the customer vehicle during the conversion due to
negligence, we will carry out such work necessary that will rectify the damage.
16.3 The conversion will require Spartan Campers to provide a service that includes adding to, changing and
installing products. It is expected that the products or installation already in place in the vehicle are in good
working condition. Spartan Campers are not liable for damage to these installations caused during the
performance of the service, except where the damage is caused by negligent performance of the service.
16.4 Spartan Campers will do what is reasonably expected to protect your vehicle whilst with us. We also have
public liability insurance.
16.5 Communication in the form of questions and queries about the conversion must be verified by the Sales
advisor. This person will be identified at the time of signing the Working Agreement Contract. We do not accept
liability in relation to communication with other staff members.
16.6 Any visit to Spartan Campers Workshop should be organised prior to visiting to ensure your sales advisor is
available. Customers must not enter the workshop without the sales advisor present and do so at their own risk.
Children must not enter the workshop and should be closely supervised when entering the site due to the
working environment with operational machinery.
16.7 To the maximum extent permitted by law, Spartan Campers Ltd accepts no liability for any of the following.
(a)Any business losses, such as loss of profits, income, revenue, anticipated saving, business, contracts,
goodwill, or commercial opportunities
(b) Loss or corruption of any data, database, or software
(c) Any special, indirect, or consequential loss or damage.
16.8 You may not transfer any of your rights under these terms and conditions to any other person. We may
transfer our rights under these terms and conditions where we reasonably believe your rights will not be
affected.
16.9 These terms and conditions contain the entire agreement between the parties relating to its subject matter
and supersede all prior discussions, arrangements or agreements that might have taken place in relation to the
terms and conditions.
16.10 Spartan Campers may assign our rights and obligations under these terms and conditions to any person.
The customer may not assign any of your rights and obligations under these terms and conditions.
16.11 This Agreement does not create any right or benefit enforceable by any third party within the meaning of
the Contracts (Rights of Third Parties) Act 1999 except that any limitation or exclusion of liability in our favour,
and any indemnity given to us under these terms and conditions, is a right or benefit of our officers,
shareholders, employees and agents and of our subsidiary companies and their officers, shareholders,
employees and agents as if such limitation, exclusion or indemnity had been given directly by you to such third
parties.

16.12 If a provision (or any part of any provision) of these terms and conditions is judged to be illegal or
unenforceable by a court or any other competent authority, the relevant provision (or part of provision) will be
deemed to be omitted. The remaining terms and conditions will continue in full force and effect.
16.14 Any delay by us in enforcing our rights against you does not affect our ability to enforce such rights. Any
waiver by us of any right against you is not a waiver of any other rights that we may have against you.

16.13 These terms and conditions shall be governed by and construed in accordance with English law and we
and you both submit to the non-exclusive jurisdiction of the English courts.
16.14 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes
liability for death or personal injury caused by our negligence or the negligence of our employees, agents or
subcontractors, for fraud or fraudulent misrepresentation.

PERSONAL INFORMATION

17.1 We will use your personal information you provide for us to supply the product and service to you, to
process your payment for the product and to inform you of similar products we provide.
17.2 We may pass your information to credit reference or insurance agencies if required.
17.3 We will only give your personal information to third parties where the law either requires or allows us to do
so.

OFFERS

18.1 Travel Expense Offer Terms & Conditions

Customers who visit the Spartan Campers showroom by prior appointment and proceed with the purchase of a campervan are eligible to claim £200 towards travel expenses. This amount will be deducted from the final balance of the completed campervan. No cash alternative or direct reimbursement will be provided. This offer is subject to availability, non-transferable, and cannot be used in conjunction with any other promotions. Walk-in visits do not qualify for this offer. Appointments must be booked in advance through our official contact channels. Spartan Campers reserves the right to modify or withdraw this offer at any time without prior notice.